Frequently Asked Questions (FAQs)

General Questions

1. What types of products do you offer?

We offer a wide range of personalized gifts and custom t-shirts, perfect for businesses, weddings, family events, and more.

2. How can I contact customer service?

You can contact our customer service team at [Your Contact Information] for any inquiries or assistance.

Customization

1. How do I personalize my order?

You can personalize your order using our personalization input at every product page. Simply select the product you want to customize and follow the instructions.

2. What customization options are available?

We offer various customization options including text, images, colors, and sizes. Specific options may vary by product.

3. Can I see a preview of my personalized item before purchasing?

Yes, you can contact us via WhatsApp to preview your personalized item before you complete your purchase.

Ordering

1. How do I place an order?

To place an order, simply browse our products, customize your selection, add it to your cart, and proceed to checkout.

2. Can I make changes to my order after it has been placed?

If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.

3. Do you offer bulk discounts for large orders?

Yes, we offer bulk discounts for large orders. Please contact our customer service team for more information on bulk pricing.

Shipping & Delivery

1. What are your shipping options?

We offer standard and express shipping options. Free delivery is available for orders of RM 100 or more.

2. How long does it take to receive my order?

Standard delivery typically takes 5-7 business days after processing, while express delivery takes 2-3 business days. Processing times may vary.

3. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online.

Returns & Exchanges

1. What is your return policy?

We accept returns within 30 days of receipt for eligible items. Items must be unused, in their original packaging, and in the same condition as when you received them.

2. How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team at WhatsApp for instructions.

3. Who pays for return shipping?

Unless the return is due to a defect or error on our part, you will be responsible for return shipping costs. If you received a defective or incorrect item, we will cover the cost of return shipping.

Payment

1. What payment methods do you accept?

We accept various payment methods including credit cards, debit cards, and online payment platforms.

2. Is my payment information secure?

Yes, we use secure payment gateways and encryption to protect your payment information.

Miscellaneous

1. Do you ship internationally?

Currently, we deliver within Malaysia. For international shipping inquiries, please contact our customer service team.

2. Can I get a gift receipt?

Yes, we offer gift receipts upon request. Please indicate your preference during checkout or contact our customer service team.

Feel free to customize these questions and answers to better fit your store’s specific policies and offerings.