Shipping and Returns
Shipping & Delivery
We strive to provide a seamless shopping experience and timely delivery of your personalized gifts and t-shirts. Please read our shipping and delivery terms to understand how we handle your orders.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy to understand your options.
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Shipping & Delivery
Free Delivery
Free Delivery
We are pleased to offer free delivery for orders of RM 100 or more. Simply ensure your cart meets the minimum order value, and free delivery will be automatically applied at checkout.
Delivery Times
Standard Delivery: Orders are typically processed and shipped within 3-5 business days. Once shipped, you can expect your order to arrive within 5-7 business days. Express Delivery: For those who need their items sooner, we offer express delivery options at an additional cost. Orders placed with express delivery are processed within 1-2 business days and delivered within 2-3 business days.
Shipping Charges
For orders below RM 100, a standard shipping fee will apply. Shipping charges are calculated based on the weight and destination of your order and will be displayed at checkout.
Delivery Areas
We currently deliver within Malaysia. For international shipping inquiries, please contact our customer service team for more information.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery online.
Important Information
Processing Time: Please note that processing time is separate from shipping time. Processing time includes order verification, customization, quality check, and packaging. Delivery Delays: While we strive to meet our delivery estimates, occasional delays may occur due to factors beyond our control, such as courier delays or customs processing. We appreciate your understanding and patience. Incomplete or Incorrect Address: Please ensure your shipping address is complete and accurate. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
Return Policy
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Returns and Exchanges
Eligibility: Items must be returned within 30 days of receipt. To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them. Non-Returnable Items: Certain items are non-returnable, including personalized or custom-made products, sale items, and gift cards.
Return Process
1. Initiate a Return: Contact our customer service team at WhatsApp to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for the return. 2. Receive Return Instructions: Our team will provide you with detailed instructions on how to return your item(s). 3. Ship the Item(s): Pack the item(s) securely and include the original packing slip. Ship the item(s) to the address provided by our customer service team.
Refunds
Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and a credit will automatically be applied to your original method of payment. Partial Refunds: In some cases, only partial refunds may be granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).
Exchanges
If you need to exchange an item for a different size, color, or style, please contact our customer service team. We will guide you through the exchange process and ensure you receive the correct item.
Return Shipping
Customer Responsibility: Unless the return is due to a defect or error on our part, you will be responsible for paying your own shipping costs for returning the item(s). Shipping costs are non-refundable. Free Return Shipping: If you received a defective or incorrect item, we will cover the cost of return shipping.